Policy scope
When this policy applies
This Pirate Slots casino privacy policy explains how Pirate Slots Casino may handle personal information when you use its online gambling services. It covers information you provide when opening or managing an account, completing verification and contacting support. Other organisations you reach through external links have their own privacy practices.
Check the latest published policy for its revision date.
Information we handle
Personal data you may provide
01Account details
Information needed to create and manage your account, such as your legal name and contact details.
We may also handle details about account activity to provide services and meet legal or regulatory duties.
02Identity and age checks
Information used to check your age, identity and residence.
Verification may involve identity-checking services and evidence you provide.
03Payment verification
Details needed to check your payment method and process transactions.
Proof of payment method may be requested as part of verification.
04Source of funds
Information or evidence relating to the source of your funds or wealth.
We may request this or other evidence when required for checks.
05Support messages
Information you share when contacting our support team.
This may include details needed to understand and respond to your enquiry.
Please provide only information relevant to your request. We may ask for documents to verify your identity, age, residence or payment method; use the secure process provided rather than sending unnecessary sensitive details.
Why we use information
How we use personal data
- To open, verify and manage your account.
- To process transactions and provide customer support.
- To help protect accounts and prevent fraud or misuse.
- To meet legal, regulatory and safer-gambling responsibilities.
Cookies
Cookies and similar technologies
Cookies or similar technologies may be used to support website functions, preferences, security or traffic analysis. The current cookie notice and any consent controls explain the technologies in use and related choices; check them for details rather than assuming what is stored.
Your browser may also retain its own browsing history and cache. Manage those through your browser settings. Read our Cookie Policy for information about cookies and related choices.
Data storage
How information is stored and retained
Pirate Slots Casino handles personal information to provide its services and meet relevant obligations. The current published information does not specify every storage location or technical security measure.
Information may be kept for as long as needed for its purpose and applicable legal or regulatory requirements. A single retention period for all data is not published.
Sharing data
When information may be shared
Information may be shared where needed to provide services, verify identity or payment details, protect accounts, or meet legal and regulatory duties. The precise recipients and circumstances depend on the processing involved.
Where another organisation handles information, its own privacy terms may also apply. Contact support if you need clarification about a particular use of your data.
Protecting your details
Security and sensitive information
Share sensitive details with care
Pirate Slots Casino may ask for identification, proof of address or payment evidence during verification. Use the requested secure process, and check where your information is going before providing documents.
- Keep your password and one-time codes private.
- Use account recovery links with care.
- Check documents for information you do not need to share.
- Keep your browser and device up to date.
Retention and deletion
How long records may be kept
01Verification records
May be retained as needed for verification and applicable obligations.
02Account and transaction information
May be kept for relevant service, legal and regulatory purposes.
03Support correspondence
Retention depends on the reason the information is held.
04Other personal information
The period can vary by data type and purpose.
A fixed retention period for every category is not published. Contact support with a question about a particular record.
Your privacy choices
Your rights and how to exercise them
Under the UK GDPR and the Data Protection Act 2018, you may have rights to access or correct personal information and, in certain circumstances, request deletion, restriction or portability, or object to processing. The right available depends on the circumstances.
You can raise a concern with the UK privacy regulator, the Information Commissioner’s Office (ICO) if you are unhappy with how your personal information is handled. Some information may need to be retained to meet legal obligations.
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Related policies and support
Pirate Slots casino privacy policy: your data and rights
Pirate Slots Casino privacy and data protection
Pirate Slots Casino handles personal information to provide online gambling services and meet legal and regulatory responsibilities. This may include details you supply when opening or managing an account, account activity and messages to our support team.
Information may include your legal name, contact details, date of birth, address, account information and payment details. Verification can involve checks of your age, identity, residence and payment method. We may ask for photo identification, proof of address, proof of payment method, or source-of-funds or source-of-wealth evidence.
We use relevant information to create and manage accounts, support transactions, respond to enquiries, protect our services and meet legal, regulatory and safer-gambling requirements. Checks may also be needed to help prevent fraud and verify account details.
- Photo identification, such as a driving licence or passport
- Proof of address, such as a utility bill or government letter dated within 3 months
- Evidence that a payment method belongs to you
- Information you provide when contacting support
How Pirate Slots Casino handles and stores data
The lawful basis for handling personal information depends on the purpose and circumstances. Processing may be needed to provide a service, meet a legal obligation or protect legitimate interests. Where consent is the basis, you can withdraw it; this does not affect processing already carried out.
We take care with personal information used to provide our services. The published information does not set out every technical security measure, storage location or organisation that may process data. It also does not give one retention period for all information.
Records may be retained as needed for the purpose they were collected, including applicable legal, accounting, dispute or regulatory requirements. How long a particular record is held can depend on its type and purpose; contact support with questions.
| Information type | Why we may need it |
|---|---|
| Account and identity details | Opening, verifying and managing your account |
| Payment details | Verifying payment methods and handling transactions |
| Support and activity records | Live chat: 6am–9pm BST, 7 days a week; email replies aimed within 2 business days |
| Communication preferences | Managing relevant contact choices |
Your Pirate Slots Casino privacy rights
Players in the United Kingdom have rights under the UK GDPR and the Data Protection Act 2018. Depending on the circumstances, you may be able to request access to personal data, correct inaccuracies, ask for deletion or restriction, request data portability, or object to certain processing.
Some information may need to be kept where required by law or needed for legal claims. We may need to verify your identity before responding to a request, and not every request will apply in every situation.
For a privacy question, contact the Pirate Slots Casino support team. Live chat is available 6am–9pm BST, 7 days a week; email replies are aimed within 2 business days. You can write to support@jumpmangaming.com.
- Ask whether we hold personal information about you
- Request correction of inaccurate details
- Ask about restriction or object to eligible processing
- Withdraw consent where it is the basis for processing
- Raise an unresolved concern with the Information Commissioner’s Office
Cookies, messages and service providers
Cookies or similar technologies may support website functions, preferences, security or traffic analysis. Check the current cookie notice and available consent settings for information about what is used and how to manage your choices.
Information may be shared with relevant service providers or other parties where needed to provide services, complete verification or meet legal and regulatory responsibilities. The details depend on the purpose and circumstances.
You can review your marketing preferences or contact support about them. Messages needed for account, verification, security or transaction purposes may still be sent where relevant.
Contact Pirate Slots Casino about privacy
Pirate Slots Casino is operated by Jumpman Gaming Limited. When asking about your data, include enough information to help us identify your request, but do not send unnecessary sensitive documents by ordinary email.
If you are in the United Kingdom, you can ask our support team about access, corrections, deletion, retention or communications. The UK GDPR and Data Protection Act 2018 set out the relevant framework, with the Information Commissioner’s Office (ICO) as the privacy regulator.
